Terms & Conditions
Acceptance of Terms
By downloading or using The Memor App, you agree to these Terms. The app connects Users seeking cemetery management tools with Vendors providing related services.
User Accounts & Responsibilities
- Registration: You may sign up using email or third-party providers. You are responsible for maintaining the security of your account.
- Gravesite Records: You are responsible for the accuracy of the information you upload regarding deceased individuals, including photos and biographical notes.
- Community Conduct: You agree not to post content that is defamatory, obscene, abusive, or hateful. We maintain a zero-tolerance policy for such content. Users who violate these terms will be banned immediately. You can report objectionable content or abusive users directly through the ‘Report’ button available on every post and we will act on these reports.
Location Services & Safety
- Navigation: The app uses a “Man” icon to represent your real-time walking path on a map. You agree to use this feature with caution and remain aware of your physical surroundings in the cemetery.
- Visibility Modes: You are responsible for managing your privacy settings (Visible, Private, Ultra Private) via the map screen or settings menu.
Purchases & Reservations
- Grave Reservations (Pre-Booking): If you reserve a grave, you must complete payment within 7 days. If payment is not received, the reservation will be automatically cancelled.
- Vendor Services: You may order items (flowers, flags) or services (cleaning) from independent Vendors.
- We facilitate the transaction but the Vendor is responsible for the quality and fulfillment of the service.
- You may rate and review Vendors after service fulfillment.
- Payments: All payments are processed securely. You may use credit cards or mobile wallets.
Vendor Specific Terms
- Commission: A platform commission will be deducted from every product sold or service booked through the app. This is deducted automatically from your wallet upon payout.
- Fulfillment: You must update order statuses (Pending, Shipped, Delivered) in a timely manner.
- Compliance: You are required to upload valid verification documents and tax information. Failure to comply may result in account suspension.
Limitation of Liability
- Data Accuracy: While we support offline syncing, we are not liable for discrepancies caused by connectivity issues before a sync occurs.
- Third-Party Services: We are not liable for the actions or omissions of Vendors or the functionality of third-party integrations like Agora (for streaming) or Google/Apple Maps.
Admin Rights
- Moderation: Administrators reserve the right to suspend users or vendors and review cemetery submissions for content integrity.
- System Settings: Administrators control app-wide settings and privacy configurations.